If there has been no change in level of entitlement

If the individual returns their review pack and reports that they have either

• not experienced a change
• experienced a change in need that does not translate into a change in entitlement

the case manager should make a determination that the award will remain the same and set an appropriate review period. See the Choosing an Appropriate Review Period chapter for guidance on how to set an appropriate review period and to understand whether an indefinite award would be appropriate.

This new determination will take effect on the date the case manager makes the determination without application (PADP regs, reg. 37(1)(e)).