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Changes that require an unscheduled review
Not all reported changes require a determination without application.
A change that could possibly have an impact on either:
- the rate of PADP
- the length of the review period
will require a review.
In these situations, a case must be reviewed and a new determination made, even when the outcome is that there is no change in the level of award. This is because any decision on entitlement must be done by a determination even if it results in no change to the rate of PADP.
When considering the review period as part of a review, individuals may be eligible for an indefinite award. Reference should be made to the ‘choosing an appropriate review period’ chapter.
If an individual is unsuccessful in applying for PADP but then has a change in their circumstances, they must apply again. This change must be something that has taken effect after the initial determination was made. However, case managers must be alert to any information that suggests an error (PADP regs, reg. 41) was made when determining entitlement.
If a case manager is made aware of a change of circumstances during a re-determination, they will need to take this into account. For more information see the chapter on re-determination.
Example: change that requires an unscheduled review
Carla is entitled to the lower rate of PADP due to care needs related to her depression. She contacts Social Security Scotland on 20 July to inform them that her condition improved from 5 July and she no longer has care needs.
The case manager carries out an unscheduled review and makes a determination without application. They determine Carla is no longer entitled to PADP from 5 July.
The case manager sends out a notice of determination to Carla explaining the outcome of the unscheduled review and advising that her final payment, due at the end of July, will be for the period up to 5 July.