Case discussions

This chapter relates to how we make determinations of entitlement for Scottish Adult Disability Living Allowance (Scottish Adult DLA).

The guidance in the following paragraphs sets out the general principles which you should follow when requesting a case discussion.

A case discussion is the process by which you request a formal piece of advice from a specialist advisor to help you make a determination. A specialist advisor could be:

• a practitioner within Social Security Scotland

or

• an individual from the Decision Support Team

Case discussions may be required for:

• processing an application
• Award reviews
• Re-determination reviews

A case discussion can be utilised at any point youconsider it necessary and not only as a last resort.

If you’re still unable to make a determination after a case discussion, you should refer to the ‘After a case discussion’ section of this chapter.