Case discussions

This chapter relates to how Social Security Scotland makes determinations of entitlement for Scottish Adult Disability Living Allowance (Scottish Adult DLA).

The guidance in the following paragraphs sets out the general principles which case managers should follow when requesting a case discussion.

A case discussion is the process by which a case manager requests a formal piece of advice from a specialist advisor to help them make a determination. A specialist advisor could be:

• a practitioner within Social Security Scotland, or
• an individual from the Decision Support Team

A case discussion may be required as part of an award review or as part of the re-determination process for Scottish Adult DLA.

A case discussion can be utilised at any point the case manager considers it necessary and not only as a last resort.

If the case manager is still unable to make a determination after a case discussion, they should refer to the ‘After a case discussion’ section of this chapter.