Publications

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018 until 31 March 2021.

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018, until 31 March 2023. The benefits included within the time period covered by the report are: Carer’s Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Child Winter Heating Assistance, Scottish Child Payment, Child Disability Payment, Adult Disability Payment and Winter Heating Payment.

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018 until 30 September 2020. It includes statistics for specific benefits (Carer’s Allowance Supplement, Best Start Grant, Best Start Foods, Funeral Support Payment, Young Carer Grant and Job Start Payment), as well as feedback that was not benefit specific.

Report covering feedback received by Social Security Scotland since it was introduced on 4 September 2018 until 31 March 2020.

This report is the first in a programme of research investigating recruitment at Social Security Scotland. Social Security Scotland is committed to investigating onboarding to the agency and the reasons why people are unsuccessful when applying for posts at the agency. Future research will focus on unsuccessful applicants. The results of the report are a key source for measuring how well Social Security Scotland is meeting its aims on recruitment and onboarding practices, in line with its stated principles.

The data presented in this publication are taken from information held on the Scottish Government’s Human Resources (HR) system. This system is managed by the Scottish Government and is shared with Social Security Scotland and other Executive Agencies. Social Security Scotland also share the same terms and conditions of employment as the Scottish Government.

Information on Social Security workforce.

Social Security Scotland Workforce Information March 2021

This Official Statistics publication presents quarterly data on the Social Security Scotland’s workforce.