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Publications
3 December 2024
This is the publication of Funeral Support Payment statistics. It covers payments made to 30 September 2024. It includes analysis of payments by client age, local authority, qualifying benefit, application method and month. It also includes breakdown of applications by outcome and month, channel, and processing times.
Publications
2 December 2024
Publications
28 November 2024
Publications
26 November 2024
This is the publication of the Telephony and Webchat Management Information covering from 1 April 2024 to 30 September 2024. It includes data relating to total calls handled, call handling times, call wait times, broken down by month, channel and wait time. It also includes number of webchats handled, webchat handling times, webchat wait times and webchat duration times, broken down by channel, month, wait times and duration times.
Publications
26 November 2024
High level information on Scottish Child Payment, including statistics on the number of applications received and processed, payment, and the number of children actively benefitting from Scottish Child Payment.
Publications
26 November 2024
Publications
22 November 2024
Publications
12 November 2024
The framework is a list of measures co-designed with people with lived experience of the social security system. The measures relate to the commitments set out in Our Charter. Every year we collect relevant and available information and data for the measures, put it into the framework and then publish the results. Last year’s framework contained data for 2021-22. You can find out more about the purpose of the framework and how it was made in the Social Security Scotland Charter Measurement Framework and the Charter Measurement Framework Co-Design report and summary.
Publications
12 November 2024
Social Security Scotland - Annual Report Local Authority Breakdown - 2023 - 2024
Publications
12 November 2024
This report presents findings from research carried out with Social Security Scotland clients, staff and partners in 2024. The research was designed to provide data for a range of measures in the 2023-24 Charter Measurement Framework. Alongside the Client Survey, it forms a key source of data on people’s experiences of Social Security Scotland. A summary version of the report is also available.
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