Publications

760 results

Publications

27 June 2023

Social Security Scotland feedback statistics to 31 March 2023

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018, until 31 March 2023. The benefits included within the time period covered by the report are: Carer’s Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Child Winter Heating Assistance, Scottish Child Payment, Child Disability Payment, Adult Disability Payment and Winter Heating Payment.

Publications

8 December 2020

Social Security Scotland feedback: statistics to 30 September 2020

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018 until 30 September 2020. It includes statistics for specific benefits (Carer’s Allowance Supplement, Best Start Grant, Best Start Foods, Funeral Support Payment, Young Carer Grant and Job Start Payment), as well as feedback that was not benefit specific.

Publications

14 July 2020

Social Security Scotland feedback: statistics to 31 March 2020

Report covering feedback received by Social Security Scotland since it was introduced on 4 September 2018 until 31 March 2020.

Publications

3 February 2022

Social Security Scotland home working patterns: FOI release

Social Security Scotland home working patterns: FOI release

Publications

3 February 2022

Social Security Scotland IT information: FOI release

Social Security Scotland IT information: FOI release

Publications

17 September 2024

Social Security Scotland Model Framework

Social Security Scotland’s Model Framework sets out the relationship between the Executive Agency and Scottish Government. It provides a summary of the key roles and responsibilities of our Chief Executive; our Portfolio Accountable Officer, and the Permanent Secretary of the Scottish Government, and how they work together with Scottish Ministers to deliver the Scottish social security system effectively. The Framework will be reviewed every 3 years and any significant changes must be approved by Scottish Ministers.

Publications

31 December 2019

Social Security Scotland People Survey 2019

Social Security Scotland People Survey 2019

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