Scottish Child Payment applicants can ask Social Security Scotland to look again at what they have decided if their application is denied, or if they think the amount they are going to be paid is wrong.

This is known as a re-determination. A request for a re-determination should be made within 31 calendar days of being notified of the determination.

This is extended to up to 1 year under extenuating circumstances. Social Security Scotland then has 16 working days to make the new determination.

Scottish Child Payment applicants also have the right to appeal to a Tribunal if they do not agree with Social Security Scotland’s re-determination, or if Social Security Scotland is not able to make a re‑determination within 16 working days.

Social Security Scotland has a working agreement that allows it to offer an extension of 5 days to clients should they be waiting on documentation/evidence being sent in.

This is to allow Social Security Scotland to process a client application rather than make a decision without any evidence.