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Information relating to Social Media: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002

FOI Reference: FOI/202400410280
Date received: 19 April 2024
Date responded: 13 May 2024


Information Requested

Request for information 1: Do you use a social media management platform?

Request for information 2: If so, what tools do you use?

Request for information 3: What is your annual spend on a Social media management tool?

Request for information 4: What dates does your contract with your current supplier end ( month & year) ?

Request for information 5: Do you use a social listening / media monitoring platform?

Request for information 6: If so, what tools do you use?

Request for information 7: What is your annual spend on a social listening / media monitoring tool?

Request for information 8: What dates does your contract with your current supplier end ( month & year)

Request for information 9: Who is the senior person responsible for managing these contracts?


Response

Request for information 1: Yes

Request for information 2: Brandwatch

Request for information 3: £13,066 excluding Value Added Tax (VAT)

Request for information 4: March 2025

Request for information 5: Yes

Request for information 6:

Social Listening - Brandwatch

Media monitoring - Onclusive

Request for information 7: Social listening is incorporated into the cost above of £13,066 excluding VAT.

While our aim is to provide information whenever possible, in this instance Social Security Scotland does not have some of the information you have requested.

This is because whilst we pay £3,000 excluding VAT for use of Onclusive media monitoring annually, further costs are incurred dependant on the volume of media coverage. This varies month by month.

This is a formal notice under section 17(1) of FOISA that Social Security Scotland does not have the information you have requested.

Request for information 8: March 2025 for Brandwatch. Onclusive is rolling monthly contract.

Request for information 9: Social Security Scotland - Ally MacPhail, Deputy Director of Strategy and Client Experience


About FOI

Social Security Scotland is committed to publishing its response to requests. The Scottish Government also publishes responses to requests. You can view the responses at http://www.gov.scot/foi-responses.

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