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Measuring Our Charter 2020/2021

This framework is a co-designed list of measures relating to the commitments set out in Our Charter.

Every year we collect relevant and available information and data for the measures, put it into the framework and then publish the results. This is the second year it has been published with data. Last year’s framework contained data for 2019-20.

You can find out more about how the framework was made and how will it be used in the Social Security Scotland Charter Measurement Framework and the Charter Measurement Framework Co-Design report and visual summary.

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