This is a summary of the Social Security Panels research: Opening hours report.
The summary presents the key findings from a joint research project with Client Panels and Experience Panels carried out in winter 2021. We asked panel members how often, if ever, they need to get in touch with Social Security Scotland outwith current opening hours.
The full report is also available to view.
You can find out more about Client Panels and Experience Panels on the Social Research page.