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Social Research

We conduct research with Social Security Scotland clients, staff and partner organisations. We do this to find what people’s experience of Social Security Scotland has been like. The research informs decisions about Social Security Scotland’s systems, processes and policies.

Client Survey

We conduct a survey of all clients who have received one or more payments. Here are all of our Client Survey publications to date:

Social Security Scotland - Social Security Scotland Client Survey 2018-2020

Client Panels

The Client Panels are made up of clients who have agreed to take part in research with us. We run a programme of research with them to inform development and improvement of Social Security Scotland’s service. Here are our publications to date:

Covid-19 research:

Report on Covid-19 research (on www.gov.scot website)

Covid-19 research: Summary of Findings (on www.gov.scot website)

Some of our research projects are run jointly with the Scottish Government Experience Panels. More on the Experience Panels can be found on www.gov.scot on the Social Security Experience Panels page.

Panel members can find out more information at www.gov.scot on the Client Panels page.

Insights

When people complete application forms or call our helpline, we ask some questions about their experience.

Social Security Scotland: insights research findings to March 2020 - gov.scot (www.gov.scot)

Other Research

We also sometimes conduct research with staff, partner organisations and clients who aren’t in the Client Panels. Here are other research publications:

Corporate Plan research:

Corporate Plan Report

Corporate Plan Summary of Findings

Enquiries

Please contact us at researchrequests@socialsecurity.gov.scot for further information on Social Security Scotland research.

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