We conduct research with Social Security Scotland clients, staff and partner organisations. We do this to find what people’s experience of Social Security Scotland has been like. The research informs decisions about Social Security Scotland’s systems, processes and policies.
We conduct a survey of all clients who have received one or more payments. Here are all of our Client Survey publications to date:
The Client Panels are made up of clients who have agreed to take part in research with us. We run a programme of research with them to inform development and improvement of Social Security Scotland’s service. Here are our publications to date:
Some of our research projects are run jointly with the Scottish Government Experience Panels. More on the Experience Panels can be found on www.gov.scot on the Social Security Experience Panels page.
Panel members can find out more information at www.gov.scot on the Client Panels page.
When people complete application forms or call our helpline, we ask some questions about their experience.
For previous years' Insights publications see:
We fill out the Charter Measurement Framework each year. Here are the Charter Measurement Framework publications to date:
The original Charter Measurement Framework containing only the list of measures can be found here:
We also conduct research with Client Panel members, staff and partner organisations to gather information for the framework. Here are all of our Charter Research publications to date:
We also sometimes conduct research with staff, partner organisations and clients who aren’t in the Client Panels. Here are other research publications:
Corporate Plan research:
Please contact us at email@example.com for further information on Social Security Scotland research.