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Social Security Client Panels Research: Working Location of Staff Summary

This is a summary of the Social Security Panels research: Working location of staff report.

The summary presents the key findings from a joint research project with Client Panels and Experience Panels carried out in winter 2021. We asked panel members if it was important to know whether the Social Security Scotland staff they speak to are working in an office or at home. Questions also covered views on topics like making contact for different reasons and sharing personal information with staff working in different locations.

The full report is also available to view.

You can find out more about Client Panels and Experience Panels on the Social Research page.

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