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This report presents the results from the Social Security Scotland Disability Payments Client Survey. Fieldwork ran from 10 October to 6 November 2023

News - 27 January 2023

Child Disability Payment was introduced across Scotland in November 2021, followed by Adult Disability Payment in August 2022. Although replacing disability benefits previously delivered through the Department for Work and Pensions (DWP), they are new benefits with very different application and decision-making processes.

Resources - 3 April 2025

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018, until 31 March 2023. The benefits included within the time period covered by the report are: Carer’s Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Child Winter Heating Assistance, Scottish Child Payment, Child Disability Payment, Adult Disability Payment and Winter Heating Payment.

News - 3 May 2024

Parents of disabled children are being urged to make sure they’re not missing out on vital financial support from the Scottish Government. Child Disability Payment is money to help families cover the extra costs of looking after a child or young person who is disabled, has a long-term health condition or is terminally ill. Since being introduced in 2021, over 78,000 children and young people have received the payment, with more than £500 million being paid out in total. Social Justice Secretary Shirley-Anne Somerville met parents and children at Carrongrange High School in Grangemouth to hear about their experiences of applying for and receiving the benefit and to urge other parents to apply.

Guidance - 12 December 2023

What happens when there's a change of circumstances that could affect the rate of Child Disability Payment the individual's entitled to.

Guidance - 24 March 2025

The Decision Making Guide provides an interpretation on how to use the powers and rules. The interpretation of the legislation supports Social Security Scotland case managers during the Decision Making process for disability benefits.

News - 25 October 2023

When designing our new disability benefits, we wanted to make the process as simple and straightforward as possible. We only need one piece of supporting information from a professional to make a decision on an application for Child Disability Payment or Adult Disability Payment. This supporting information should broadly confirm the client’s conditions, disabilites or needs.

News - 9 November 2023

People who are terminally ill are fast-tracked through our application process for both Child Disability Payment and Adult Disability Payment. To do this we need a completed Special Rules for Terminal Illness application form, as well as confirmation from a registered doctor or nurse that someone is terminally ill.