Adults living in Scotland who get Personal Independence Payment (PIP) will have their benefit transferred to Social Security Scotland. We’ll work with the Department for Work and Pensions (DWP) to make sure clients:
From 13 June 2022, we’ll transfer the benefits of people:
From 29 August 2022 we’ll transfer the benefits of people:
It will take until the end of summer 2024 to move all PIP awards to Adult Disability Payment.
Until their PIP award has moved to Adult Disability Payment, clients should carry on:
If the client has a PIP award with an end date and there is no DWP review scheduled, we’ll transfer it to Adult Disability Payment.
We will not transfer the client’s PIP award to Adult Disability Payment if all of the following apply:
The transfer will take around 3 to 4 months.
If the client gets PIP under Special Rules for Terminal Illness it will take around 1 month.
DWP will write to the client to let them know:
We’ll write to the client to confirm these details and to also let the client know:
The letter also explains that the client must tell DWP about any changes during the transfer to:
This is because until the transfer is finished, they are still on PIP with DWP and are not an Adult Disability Payment client yet.
We’ll check the information we get from DWP to see if the client:
We may need to contact the client if any information is missing or we need to check their details. If we call them we’ll use this number: 0800 182 2222 or 01382 931 060.
We’ll write to the client to tell them:
We’ll review the client’s Adult Disability Payment around the time they would have had their PIP reviewed by DWP.
If the transfer process starts because the client reports a change to DWP, we’ll review their Adult Disability Payment as soon as case transfer is finished.
Clients will be transferred before their PIP ends so their payments will not be disrupted.
If a client reports a change in their condition to DWP after 29 August 2022, this will start the transfer. This is so they will not have a review of their PIP with DWP. Instead we’ll review their Adult Disability Payment.
If a client is due a review of their PIP with DWP after 29 August 2022, this will start the transfer. The transfer will start on the date DWP would have started the review of their PIP. Again, this is so they will not have a review of their PIP with DWP. Instead we’ll review their Adult Disability Payment.
We’ll prioritise transferring the benefits of clients under special rules.
Terminally ill clients do not need to do anything if they are getting PIP because they are terminally ill.
If a client becomes terminally ill after Adult Disability Payment starts on 29 August 2022, we will make sure we move their benefit quickly.
If they are between 16 and state pension age when their Adult Disability Payment award starts they will get:
If they are over state pension age when their Adult Disability Payment award starts, they will get the same rate of mobility that they got for PIP.
Whatever their age, we will not review their Adult Disability Payment, unless they ask us to.
Our rules about who can get Adult Disability Payment under special rules are different to DWP’s. Before you advise a client to apply under special rules, read our factsheet for clinicians.
The client’s entitlement to other benefits and services will not be affected by the move from PIP to Adult Disability Payment.
However, they will need to let any organisation that provides those benefits and services know that their benefit is moving. They should do this when they get a letter from Social Security Scotland telling them that the transfer of their benefit is complete.
This is so that the client does not go out of payment for any of their other benefits or lose their access to services such as the Blue Badge.
Find out more about who to contact and how.
We’ll write to client and ask them to confirm which details are correct. If the client does not respond then we’ll default to the details we were given from DWP.
DWP will not gather any information about the change in the client’s condition. DWP will only tell us that the client has reported that their condition has changed.
Once the transfer is finished we’ll:
DWP will tell us about this change. We’ll prioritise this case for transfer and gather the information we need to make a decision about their award.
After we have made a decision about the award, the client will not need any further review.
After someone has confirmed the death of the client with DWP, DWP will tell us and the transfer will be stopped. We’ll write to the person who reported the death to DWP to tell them that we have stopped the transfer. If DWP do not tell us who reported the death, we’ll send this letter to the client’s address.
The client should tell DWP about any other changes that happen during the transfer, such as a change of address or name. DWP will then tell us about this change.
Clients can carry on using their Motability vehicle or equipment until the end of the lease. We’ll take over payments from DWP and let Motability know that the client’s benefit has been transferred.
If the client’s lease ends during the transfer period, they can apply to Motability to renew their lease.
The terms of the client’s lease will remain the same during and after the transfer, and will continue until the end of the lease.
PIP clients living outside the UK with a genuine and sufficient link to Scotland will need to contact DWP and ask to have their benefit transferred to Adult Disability Payment.
Their case will then be selected for transfer when one of the following takes place:
We’ll stop the transfer of a client’s benefit if:
DWP will stop the transfer of a client’s benefit if:
If the client is still eligible for PIP, they will continue to get PIP from DWP. The best thing to do if this happens is to call DWP to make sure they will still get PIP.
The client is entitled to a re-determination from the date of the letter from Social Security Scotland with the client’s decision. Our decision will always be to award a case transfer client the same level of Adult Disability Payment as they had for PIP.
A client who disagreed with their PIP award can ask us to carry out a re-determination of their Adult Disability Payment award. They can do this by calling us free on 0800 182 2222 to ask for a re-determination form.
The client should get independent advice before asking for a re-redetermination. This is because they may be better off financially if they wait for their review.
They can seek advice about what to do by:
They can also contact the advocacy service provider VoiceAbility:
They can also contact Social Security Scotland and ask to be referred to Voicability:
We can only make payments for any Social Security Scotland award into one bank account per client.
If the client has had their PIP paid into a different bank account to the one they use for any other Social Security Scotland payments, we’ll call and then write to the client and find out which one they want us to use. If we cannot get confirmation from the client, we’ll default to the bank account their PIP was paid into. And in future we’ll pay any other Social Security Scotland award into this account.
Any changes made by us will not affect where they receive any other benefits from DWP.
When their Adult Disability Payment payments start, the client will see a reference in their bank statement based on their national insurance number and ‘ADP’ for Adult Disability Payment.
DWP will tell us about the client’s preferences.
If the client has asked DWP to send them letters in braille or large print, we will send them letters in this format automatically.
If the client has asked DWP to send them letters in another format (such as audio recording or easy read), we’ll send letters in this format too, but it is not done automatically and can take a little longer.
We’ll send a letter first in plain English and then follow up with a letter in the preferred language or format. This is because it can take longer for letters to be translated into a different language or format.
We can provide information in around 5 days in these languages:
We can provide information in other languages but it may take longer.
We can provide information in these formats:
We can provide these services for clients who needs them:
If there is an appointee managing the client’s PIP, Social Security Scotland will need to review their appointment. Scottish law about appointees is different to UK law. It aims to give greater protection to clients. In Scotland the process involves face-to-face visits wherever possible. We’ll contact the appointee at a later date after the transfer to arrange a review.
Read the client representative guidelines.
We’ll not review legal acting bodies, such as someone with power of attorney, a court appointed deputy or a legal guardian. We’ll keep in touch to make sure their authority is still active.
Third party representatives are people who help the client on an informal basis. This could be an interpreter, nurse or family member who can explain processes to the client and help when something needs to be done quickly.
Information about who is acting as a third party representative will not be transferred from DWP to Social Security Scotland. People acting in this role will need to contact us and explain they have helped the client in the past with their PIP.
We’ll check with the client and get verbal or written authorisation that they are happy to carry on with the arrangement. We’ll not share sensitive information like bank accounts or specifics about the client’s condition or circumstances with third party representatives.
The third party representative role can only last for 3 months unless the client has given consent for a longer period. The client can also remove their consent at any time.
The client can give their consent:
Find out how to contact Social Security Scotland.