Latest research shows clients keen to visit main buildings in Dundee and Glasgow

The results of a recent survey on Social Security Scotland's main buildings and facilities in Dundee and Glasgow were published today. Client Panel and Experience Panel members were asked their views on travelling to and visiting these buildings, as well as potential staff uniforms to easily identify colleagues and how they would expect to be treated when they arrive.

The findings revealed that the majority of respondents would consider visiting these offices if they needed advice or support. People surveyed also told us that information about what to expect on arrival and availability of parking were the most important things to know before travelling to our buildings.

Findings from the survey will be taken into consideration as we prepare our offices to welcome visitors in the near future, including helping to inform decisions around potential staff uniforms and the best ways to ensure colleagues are easily identifiable.

We will also incorporate the feedback on how people want to be treated into training for our client support and reception colleagues.

Scottish Government Experience Panels were set up in 2017 to help design a social security system that works for the people of Scotland. Members have experience of at least one of the benefits delivered by the Department for Work and Pensions that has or will come to Scotland.

Client Panels are made up of Social Security Scotland clients from across Scotland. They help us to understand what people’s experience of Social Security Scotland has been like and make continuous improvements to our service.

The survey took place between July and August 2021 and 85 members across both Client and Experience Panels who live locally to the Dundee and Glasgow main buildings took part. Read the full report.