Beginning an application

An individual can begin an application either online or by phone. This is part 1 of the application process.

To complete part 1 of the application process, an individual must provide the minimum data required to link them to a unique record on Social Security Scotland’s IT system. This is known as the ‘required data’ and must include (PADP regs, reg 27(4)):

• the full name of the individual
• the date of birth of the individual

Once an individual has completed part 1 of the application, they have 8 weeks1 to return the completed part 2. This ensures that their entitlement to PADP begins on the date they completed part (PADP regs, reg 27(4))

If an application is submitted after the 8 week period, the date that their entitlement begins may be later, depending on whether they have good reason for submitting it late. For example, if the individual had been in hospital. Please see the ‘late completion of application’ section for more information on good reason.

Social Security Scotland will notify an individual when their completed application has been received, if they have opted to receive notifications. When part 1 of an application has been made, but part 2 has not yet been submitted online or received by post, they will receive a reminder two weeks before the end of the 8 week period.