How to make a new application

Applications for PADP can be made by:

• completing the full 2-part application (part 1 and part 2) via the online portal
• starting the application by phone (part 1) then completing part 2 on a paper-based form
• starting the application by phone (part 1) and then completing part 2 either by phone with a client advisor or by phone or face to face with a member of Social Security Scotland’s Local Delivery team.

Social Security Scotland will deal with applications in the same way regardless of what channel is used. 6. Guidance on completing application forms for PADP is available:

• on the Social Security Scotland website
• on leaflets and the application form
• through Social Security Scotland’s Local Delivery Team or from the Independent Advocacy Service.

An individual can contact Social Security Scotland using whatever channel they are most comfortable with to get help with their application.