Requesting that an award of Scottish Adult DLA be cancelled

Individuals who are entitled to Scottish Adult DLA have the right to request that entitlement to Scottish Adult DLA be cancelled and payments be stopped. This involves cancelling the individual’s entitlement to assistance. (SS(S) Act 2018 s. 26(1))

Client representatives can exercise this right on behalf of the individual who is entitled to assistance (SS(S) Act 2018, s. 85B(9)(a))

A client representative includes someone who:

• has been appointed by Social Security Scotland (under s.85B of the 2018 Act)
• has a Power of Attorney for the individual
• has a legal right to act on the individual’s behalf

Client advisors must consider a request by a client representative, but should satisfy themselves by referring to guidelines that the client representative continues to be suitable to act on the individual’s behalf (SS(S) Act 2018, s. 85B(4)(iv)). If however, the client advisor believes that the client representative may no longer be suitable, the client advisor should make this known to Local Delivery. This will help discussions and checks to ensure that cancelling entitlement is in the individual’s interests.

Where there are doubts about whether an individual acting on behalf of the Scottish Adult DLA client is still suitable to act on an individual’s behalf, refer to the guidance on when to find a new client representative or arrange for the individual to act for themselves.

The cancellation of the individual’s entitlement must take place at one of the following points in time:

• immediately (SS(S) Act 2018 s. 26(2)(a))
• at a later date, if specified in the request (SS(S) Act 2018 s. 26(2)(b))