When to carry out an unscheduled review

An unscheduled review (legally known as a determination without application) may be more appropriate than cancelling entitlement if the reason for wanting to cancel entitlement is because the client’s circumstances have changed.

For example, the individual may tell Social Security Scotland that they think they should no longer be getting Scottish Adult DLA because their care or mobility needs have decreased. The individual may nevertheless still be eligible, so it is more appropriate to ask the individual if they would prefer we treat their request as a change of circumstances.

If the individual insists that they wish to have their entitlement to Scottish Adult DLA cancelled, then the client advisor should take steps to cancel their entitlement.