Rejecting an application

An application may be rejected before a determination is made if the individual has either:

• not made an application in the form that is set out by Social Security Scotland, or
• not provided the appropriate supporting information

Rejecting an application is not the same as a determination that an individual is not entitled to assistance. An application is rejected before the eligibility criteria have been considered.

If an application is rejected, a case manager must:

• inform the individual of the decision to reject their application. This is different from a determination.
• explain why that decision was made
• state the individual’s right to appeal the rejection decision to the First-Tier Tribunal (Section 38 (5), 2018 Social Security (Scotland) Act)