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Changes which do not require an unscheduled review
Some changes might have an impact on the individual’s life but do not constitute a change that could possibly affect entitlement. These changes do not require an unscheduled review. For example, a change in an individual’s contact details.
It is unnecessary to review a client’s award if:
- they report that their needs due to their condition or disability either remained the same or got worse and
- due to the structure of the benefit, their entitlement won’t change as they are already receiving the highest rate of Scottish Adult DLA possible for their needs.
Case managers should follow the Operational Guidance on “Unnecessary to Review” if the change of circumstances meets both of the above criteria.
Example: change which does not require an unscheduled review
Colin is entitled to the highest rate of the care component of Scottish Adult DLA. He completes a Change of Circumstances form and sends it to Social Security Scotland to update his address after he moves from Edinburgh to Glasgow to be closer to his grandchildren.
The case manager reviews the Change of Circumstances form. They determine that no unscheduled review is required, as the change of contact details would not affect Colin’s entitlement to Scottish Adult DLA.
The case manager sends a letter to Colin to explain that Social Security Scotland has updated its record of his address. No further action is required from Colin and his entitlement hasn’t changed.