If the client should have had their award transferred but did not

This guidance is relevant to:

• Adult Disability Payment (ADP)
• Child Disability Payment (CDP)
• Pension Age Disability Payment (PADP)
• Scottish Adult Disability Living Allowance (SADLA
• Carer Support: Carer Support Payment (CSP), Scottish Carer Supplement (SCS), and Carer Additional Payment (CAPP)

This guidance explains how we can ensure a client receives the correct entitlement where a client should have had their award transferred but did not. This might happen where the address data held by DWP was incorrect or where someone’s entitlement to a DWP award is retroactively established after the transfer process for that benefit is complete.