Care disputes

In this manual

• Introduction
• Regular and substantial care
• Notification to the cared for person
• Reasons why a cared for person may dispute an award
  • Impact on a cared for persons other benefits
  • There is another carer for the cared for person getting Carer Support Payment, Carer’s Allowance or Universal Credit Carer Element
  • There is another carer getting Carer Additional Person Payment
  • Cared for person reports care is not being provided due to a temporary stop in care
  • Cared for person reports care is not being provided but it is not a temporary stop in care
• If a third party informs us that the carer is not caring for the cared for person
  • If we are informed by a relative or friend of the cared for person
  • If we are informed by a trusted third party
• Cared for person withdraws a dispute
• Where the carer disagrees with the outcome of the dispute process
• Effective date for change and recovery of overpayment
  • If the earlier determination was made in error
  • If there is a change of circumstance
  • Where another ‘effective date’ may be chosen for the change 
  • Overpayment recovery