Publications

Social Security Scotland began taking applications for Young Carer Grant on 21 October 2019. This publication provides on applications and payments for Young Carer Grant from this date to 30 April 2023.

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018, until 31 March 2023. The benefits included within the time period covered by the report are: Carer’s Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Child Winter Heating Assistance, Scottish Child Payment, Child Disability Payment, Adult Disability Payment and Winter Heating Payment.

Social Security Scotland's Client Satisfaction Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest summary publication includes responses from clients who had received a decision on an application for Scottish Child Payment, Best Start Grant or Best Start Foods between 1 December 2022 and 31 March 2023. The results are being used to measure how Social Security Scotland is performing and where it can improve.

In this sixth edition of our newsletter, we are sharing project updates, our accessibility offers and news about some research coming up in 2023. Thank you to all of our members who have recently joined, we now have over 5,000 members for the first time. And thank you to everyone who has taken part in our research projects.

Quarterly statistics for Personal Independence Payment in Scotland to April 2023

The statistics show: numbers of directly employed staff by category numbers of non-directly employed workers by category staff sickness absence staff diversity information location information Quarterly updates to the tables in the publication are released in March, June, September, and December. The latest period is to the end of March 2023, published in June 2023.

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest summary publication includes responses from clients who had received a decision on an application for Adult or Child Disability Payment between September and December 2022, or completed a Case Transfer to Adult or Child Disability Payment during the same period. The results, including insight into clients' experiences of providing Supporting Information and consultations, are being used to measure how Social Security Scotland is performing and where it can improve.

This mainstreaming equality report outlines our long-term, strategic approach to making sure that equality, diversity and inclusion are at the heart of our culture and operations. Mainstreaming is an effective way of making sure that the whole institution is meeting its public-sector equality duty. In Scotland, there is a specific duty within the legislation for public authorities to mainstream equality across their activities.