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Publications

676 results

Publications

17 May 2022

Child Disability Payment: high level statistics to 31 March 2022

This publication provides information on recipients of Child Disability Payment. This publication covers payments issued to 31 March 2022.

Publications

17 May 2022

Funeral Support Payment: high level statistics to 31 March 2022

High level information on Funeral Support Payments, including statistics on the number of applications received, processed and authorised, as well as the value of payments made up to 31 March 2022.

Publications

16 May 2022

Social Security Client Panels Research: Web chat Report

This report presents findings from a Client Panels research project carried out between November 2021 and January 2022. We asked panel members about their experience of using Social Security Scotland’s web chat service. The research also explored ideas for future improvements.

Publications

16 May 2022

Social Security Client Panels Research: Web chat Summary

This is a summary of the Social Security Client Panels research: Web chat report. The summary presents the key findings from a Client Panels research project carried out between November 2021 and January 2022. We asked panel members about their experience of using Social Security Scotland’s web chat service. The research also explored ideas for future improvements.

Publications

16 May 2022

Executive Advisory Body - 10 May 2022

Publications

16 May 2022

Executive Advisory Body - 29 March 2022

Publications

16 May 2022

Social Security Client Panels Research: Working Location of Staff Report

This report presents findings from a joint research project with Client Panels and Experience Panels carried out in winter 2021. We asked panel members if it was important to know whether the Social Security Scotland staff they speak to are working in an office or at home. Questions also covered views on topics like making contact for different reasons and sharing personal information with staff working in different locations. This report is also available in a summary version

Publications

16 May 2022

Social Security Client Panels Research: Working Location of Staff Summary

This is a summary of the Social Security Panels research: Working location of staff report. The summary presents the key findings from a joint research project with Client Panels and Experience Panels carried out in winter 2021. We asked panel members if it was important to know whether the Social Security Scotland staff they speak to are working in an office or at home. Questions also covered views on topics like making contact for different reasons and sharing personal information with staff working in different locations.

Publications

10 May 2022

Audit and Assurance Committee - 15 February 2022

Audit and Assurance Committee 15 February 2022

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