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16 May 2022
This is a summary of the Social Security Client Panels research: Web chat report. The summary presents the key findings from a Client Panels research project carried out between November 2021 and January 2022. We asked panel members about their experience of using Social Security Scotland’s web chat service. The research also explored ideas for future improvements.
Publications
16 May 2022
Publications
16 May 2022
This report presents findings from a joint research project with Client Panels and Experience Panels carried out in winter 2021. We asked panel members if it was important to know whether the Social Security Scotland staff they speak to are working in an office or at home. Questions also covered views on topics like making contact for different reasons and sharing personal information with staff working in different locations. This report is also available in a summary version
Publications
10 May 2022
Audit and Assurance Committee 15 February 2022
Publications
10 May 2022
Publications
9 May 2022
Publications
9 May 2022
Publications
9 May 2022
Publications
9 May 2022
Publications
9 May 2022
As a Public Body we are required to assess the impact of our activity. This document shows how the information about our workforce and the communities we serve guided our approach to developing our national place project.
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