Publications

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received.

Executive Advisory Body 04 June 2024

Our Annual Report and Accounts details our activities from 1 April 2023 to 31 March 2024

Social Security Scotland Register of Interests 2024-25

The framework is a list of measures co-designed with people with lived experience of the social security system. The measures relate to the commitments set out in Our Charter. Every year we collect relevant and available information and data for the measures, put it into the framework and then publish the results. Last year’s framework contained data for 2021-22. You can find out more about the purpose of the framework and how it was made in the Social Security Scotland Charter Measurement Framework and the Charter Measurement Framework Co-Design report and summary.

Social Security Scotland - Annual Report Local Authority Breakdown - 2023 - 2024

This report presents findings from research carried out with Social Security Scotland clients, staff and partners in 2024. The research was designed to provide data for a range of measures in the 2023-24 Charter Measurement Framework. Alongside the Client Survey, it forms a key source of data on people’s experiences of Social Security Scotland. A summary version of the report is also available.