The Framework is a list of measures co-designed with people with lived experience of the social security system. The measures relate to the commitments set out in Our Charter.
Every year we collect relevant and available information and data for the measures, put it into the framework and then publish the results. Last year’s framework contained data for 2020-21.
You can find out more about how the framework was made and how will it be used in the Social Security Scotland Charter Measurement Framework and the Charter Measurement Framework Co-Design report and summary.