Agency Executive Team
Our Executive team set our strategic direction and ensure that we meet our objectives. They consider and approve all our organisation’s policies, plans and processes. They also consider the outputs from the Scottish Government and the impact they have on our capacity, finance and client service levels.
Chair
David Wallace, Chief Executive of Social Security Scotland
Frequency of meetings
Weekly
Members
David Wallace, Chief Executive
As our Chief Executive, David is leading one of Scotland’s most significant new public services since devolution.
He is accountable to the Scottish Ministers who are responsible to the Scottish Parliament for our work. He leads the Executive Team and Executive Advisory Body, who support him in his responsibilities.
David has extensive experience in leading the delivery of public services in Scotland. He has held service delivery leadership roles as Chief Executive of Disclosure Scotland, Chief Executive of Student Awards Agency Scotland and Deputy Chief Executive of Accountant in Bankruptcy. These roles follow a long career in the Scottish Government in various policy posts, including a delivery role with the then Criminal Injuries Compensation Board.
Karyn Dunning, Chief Operating Officer
The Chief Operating Officer is responsible for overseeing the corporate performance of the organisation, including establishment and monitoring of performance measures and improvement plans
Leanne Carson, Director of Digital, Delivery and Change
The Digital, Delivery and Change division is led by Leanne Carson at Director level.
At Deputy Director level, the digital side of the division is led by Andy McClintock. The change side of the division is led by Julie Mclean.
Gerry O’Donnell, Deputy Director Finance and Corporate Services
The Finance and Corporate Services division is responsible for people services, accommodation, finance, shared services, travel and transport, and fraud and error management.
It provides financial advice and support, making sure that we have the right people in place to deliver our service and that they get the training they need.
The division also makes sure that our buildings in Glasgow and Dundee are running smoothly and remain suitable for our colleagues and clients.
Ally MacPhail, Deputy Director of Organisational Strategy and Performance
The Organisational Strategy and Performance division is responsible for client experience, governance, strategy, management information, continuous improvement, communications and managing the relationship with our stakeholders.
It also supports the Executive Advisory Body and Audit and Assurance Committee.
The division will support our clients to claim what they are entitled to and work to improve our service based on feedback and reviewing our redeterminations and appeals process.
Gayle Devlin, Deputy Director Disability Operations
The disability operations teams help us deliver disability and carers benefits, ensuring our clients receive the support they are entitled to.
The Local Delivery teams support our clients, in our communities, throughout the application journey for our disability and low-income benefits.
The Client Experience team administer the redetermination or review and appeals processes for each of our benefits.
Andy McClintock, Chief Digital Officer
The Chief Digital Office division is responsible for making sure fit-for-purpose systems are available to support us across all locations in Scotland.
The division is responsible for all digital systems, technology and infrastructure that support the service we provide.
Nicola Rudnicki, Deputy Director of People and Places
The People and Place division is responsible for issues relating to staff, accommodation and facilities services in Social Security Scotland.
This includes workforce planning, diversity, safety and wellbeing, provision of suitable workplaces and facilities which enable client facing services.
Julie McLean, Deputy Director of Change and Delivery
The Digital, Delivery and Change division is led by Leanne Carson at Director level.
At Deputy Director level, the digital side of the division is led by Andy McClintock. The change side of the division is led by Julie Mclean.