Guidance Library

Some examples of how a case manager could make a mistake.

Guidance about backdating Child Disability Payment payments for case transfers

Information about backwards and forwards tests, the relationship with the date of application and the date of entitlement, and changes to an individual's needs and benefits.

How to begin an application for Child Disability Payment (CDP).

Funeral Support Payment

Calculate burial, cremation and alkaline hydrolysis costs, including identifying the relevant local authority area.

The length of stay is calculated differently depending on how the child or young person enters and leaves alternative accommodation.

Funeral Support Payment

Guidance for calling Funeral Support Payment clients.

Funeral Support Payment

Virtually unable to walk means unable to walk to any appreciable extent or practically unable to walk.