August 2025
- Assistance - new entry, do not use assistance to refer to payments
- Benefit, award, payment - updated to encourage plain language and clarify to use payment wherever you can, moved 'assistance' guidance to new entry
- Naming services and systems - new entry
- Personal Acting Body (PAB) and Corporate Acting Body (CAB) - new entry, either name the specific type or use client representative
- Numbers - updated to include key advice on using numerals and naming parts of a form
June 2025
- Financial hardship - new entry
May 2025
- Application Capture Tool - new entry
- Appointment Booking Tool - new entry
- Links and URLs - update to advice on offline content and letters and forms
- System names - removed entry, replaced with 'Application Capture Tool' and 'Appointment Booking Tool'
March 2025
- Fonts - added detail on font size and templates
- Team names - new entry
- Job titles - moved to 'Writing about ourselves and our users' section
February 2025
- Death - updated to explain nuance and encourage user testing
- Legal language - added guidance to help users understand and meet legal requirements
- Regulations and acts - added guidance more specific to Social Security Scotland
- Stillbirth - new entry
- Income - new entry
- Suspensions - new entry
October 2024
- Active voice - updated examples to be Social Security Scotland specific, added 'passive' to title
- Capital letters - changed to more directive language
- Links and URLs - added URL standards for each content type
- Select and switch - new entry
September 2024
- Links and URLs - confirmed no full stops at end of URLs in offline content
August 2024
- Lists and steps - added subheading for nested lists and updated example
- Manual letters - new entry
- Straight-through processing - new entry
- Text message - new entry
July 2024
- Claim and claimant - removed applicant/application info
- Writing about our users - removed info to focus on acceptable terms
- Consultation - new entry
June 2024
- Magnifying glass - new entry
- Mailroom - new entry
- Pre-election period (purdah) - new entry
- R: drive - new entry
- On SPM - new entry
May 2024
- Allow list - new entry
- Block list - new entry
- Popup - new entry
- Lists and steps - removed exception on full stops for KCM notifications
2023
- Links and URLs - included info on not using 'click here'
- Page titles - changed from 'Titles'
- Timeframes - title changed from 'Days'
- Webchat - new entry
- Brackets - added warning on potential confusion
- Dashes - rewritten for legibility
- Lists and steps - new entry