Social Security Scotland call waiting time statistics: FOI release
Information request and response under the Freedom of Information (Scotland) Act 2002.
FOI Reference: FOI/202500449624
Date received: 24 January 2025
Date responded: 17 February 2025
Information requested
The number of calls where the claimant had to wait 60 minutes or longer
Response
Between 22 November 2024 and 24 January 2025 there were 467 calls made to Social Security Scotland which had a call waiting time of 60 minutes or more.
Data on call waiting times of 60 minutes or more between 01 November 2023 and 21 November 2024 can be found in the published response to a previous request for telephone call statistics:
Social Security Scotland telephone call statistics: FOI release - gov.scot
You may find it helpful to know that we publish telephony and webchat management information on the Social Security Scotland Statistics page:
Social Security Scotland - Telephony and Webchat management information to September 2024
About FOI
Social Security Scotland is committed to publishing all information released in response to Freedom of Information requests. The Scottish Government also publishes responses to requests. You can view the responses at http://www.gov.scot/foi-responses.