Telephony and Webchat management information - Statistics to March 2025
This is the publication of the Telephony and Webchat Management Information covering from 1 April 2024 to 31 March 2024.
It includes data relating to total calls handled, call handling times, call wait times, broken down by month, channel and wait time. It also includes number of webchats handled, webchat handling times, webchat wait times and webchat duration times, broken down by channel, month, wait times and duration times.
