Flexible Working Policy and system error records: FOI release
Information request and response under the Freedom of Information (Scotland) Act 2002.
FOI Reference: FOI/202600514693
Date received: 10 April 2026
Date responded: 11 May 2026
Information requested
Request for Information 1:
A copy of the Flexible Working Policy and any associated guidance in force during the relevant period.
Request for Information 2:
Any communications or records relating to system errors, including - Oracle updates from February 2025 till March 2026 .
Response
Request for Information 1 and 2:
Please find attached the below documents;
- Flexible Working Hours Policy
- Flexible Working Guidance
- Oracle Emails
- Oracle Communications
An exemption under section 38(1)(b) of FOISA (personal information) applies to a small amount of the information requested because it is personal data of a third party, i.e. names and contact details of individuals, and disclosing it would contravene the data protection principles in Article 5(1) of the General Data Protection Regulation and in section 34(1) of the Data Protection Act 2018. This exemption is not subject to the ‘public interest test’, so we are not required to consider if the public interest in disclosing the information outweighs the public interest in applying the exemption.
Information that does not fall within the scope of your request has been redacted, where appropriate.
About FOI
Social Security Scotland is committed to publishing all information released in response to Freedom of Information requests. The Scottish Government also publishes responses to requests.