Publications

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018, until 30 September 2023. The benefits included within the time period covered by the report are: Carer’s Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Child Winter Heating Payment, Scottish Child Payment, Child Disability Payment, Adult Disability Payment and Winter Heating Payment.

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018, until 30 September 2022. The benefits included within the time period covered by the report are: Carer’s Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Child Winter Heating Assistance, Scottish Child Payment, Child Disability Payment and Adult Disability Payment.

Report covering feedback received by Social Security Scotland since it was introduced on 4 September 2018 until 30 September 2021.

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018 until 30 September 2019.

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018 until 30 June 2019.

Social Security Scotland's first Client Survey was carried out in August and September 2020. The survey was designed to learn about the experiences and needs of Social Security Scotland’s clients. The results are being used to measure how Social Security Scotland is performing and where it can improve.

Official statistics have been published on Social Security Scotland’s Client Diversity and Equalities analysis covering the period 1 June to 30 November 2020.

Publication providing information on client diversity and equality of application outcomes for clients applying to Social Security Scotland from 1 December 2020 to 31 May 2021.

This publication provides information on client diversity and equality of application outcomes for clients applying to Social Security Scotland from 9 December 2019 to 31 May 2020.

Information on client diversity and equality of application outcomes for clients applying to Social Security Scotland from 1 June 2021 to 31 March 2023