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Publications
9 August 2023
Publications
15 January 2025
Publications
31 January 2024
Publications
5 July 2023
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20 June 2024
Publications
26 November 2024
This is the publication of the Telephony and Webchat Management Information covering from 1 April 2024 to 30 September 2024. It includes data relating to total calls handled, call handling times, call wait times, broken down by month, channel and wait time. It also includes number of webchats handled, webchat handling times, webchat wait times and webchat duration times, broken down by channel, month, wait times and duration times.
Publications
27 August 2024
This is the first publication of the Telephony and Webchat Management Information covering up to 31 March 2024. It includes data relating to total calls handled, call handling times, call wait times, broken down by month, channel and wait time. It also includes number of webchats handled, webchat handling times, webchat wait times and webchat duration times, broken down by channel, month, wait times and duration times.
Publications
10 March 2023
Publications
14 December 2021
This publication provides information on recipients of Personal Independence Payment in Scotland at October 2021.
Publications
15 March 2022
This publication provides information on recipients of Personal Independence Payment in Scotland at January 2022.
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