Publications

This publication provides statistics on applications and payments for Job Start Payment up to 30 September 2024.

This is the publication of Funeral Support Payment statistics. It covers payments made to 30 September 2024. It includes analysis of payments by client age, local authority, qualifying benefit, application method and month. It also includes breakdown of applications by outcome and month, channel, and processing times.

This is the publication of the Telephony and Webchat Management Information covering from 1 April 2024 to 30 September 2024. It includes data relating to total calls handled, call handling times, call wait times, broken down by month, channel and wait time. It also includes number of webchats handled, webchat handling times, webchat wait times and webchat duration times, broken down by channel, month, wait times and duration times.

High level information on Scottish Child Payment, including statistics on the number of applications received and processed, payment, and the number of children actively benefitting from Scottish Child Payment.

Our Charter is reviewed every five years. In 2023 it was reviewed for the first time. As part of the process to review the Charter, researchers and officials also revised the Charter Measurement Framework. This measures update is the new version of the framework. The research report outlines the findings underpinning the changes.