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Publications

628 results

Publications

22 August 2023

Social Security Scotland client diversity and equalities analysis to March 2023

Information on client diversity and equality of application outcomes for clients applying to Social Security Scotland from 1 June 2021 to 31 March 2023

Publications

15 September 2020

Social Security Scotland client diversity and equalities analysis to May 2020

This publication provides information on client diversity and equality of application outcomes for clients applying to Social Security Scotland from 9 December 2019 to 31 May 2020.

Publications

21 September 2021

Social Security Scotland client diversity and equalities analysis to May 2021

Publication providing information on client diversity and equality of application outcomes for clients applying to Social Security Scotland from 1 December 2020 to 31 May 2021.

Publications

30 March 2021

Social Security Scotland client diversity and equalities analysis to November 2020

Official statistics have been published on Social Security Scotland’s Client Diversity and Equalities analysis covering the period 1 June to 30 November 2020.

Publications

22 February 2021

Social Security Scotland Client Survey 2018-2020

Social Security Scotland's first Client Survey was carried out in August and September 2020. The survey was designed to learn about the experiences and needs of Social Security Scotland’s clients. The results are being used to measure how Social Security Scotland is performing and where it can improve.

Publications

24 September 2020

Social Security Scotland feedback statistics to 30 June 2019

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018 until 30 June 2019.

Publications

10 December 2019

Social Security Scotland Feedback statistics to 30 September 2019

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018 until 30 September 2019.

Publications

21 December 2021

Social Security Scotland feedback statistics to 30 September 2021

Report covering feedback received by Social Security Scotland since it was introduced on 4 September 2018 until 30 September 2021.

Publications

20 December 2022

Social Security Scotland Feedback statistics to 30 September 2022

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018, until 30 September 2022. The benefits included within the time period covered by the report are: Carer’s Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Child Winter Heating Assistance, Scottish Child Payment, Child Disability Payment and Adult Disability Payment.

Publications

19 December 2023

Social Security Scotland Feedback statistics to 30 September 2023

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018, until 30 September 2023. The benefits included within the time period covered by the report are: Carer’s Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Child Winter Heating Payment, Scottish Child Payment, Child Disability Payment, Adult Disability Payment and Winter Heating Payment.

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