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Publications

643 results

Publications

28 November 2023

Client Survey: Five Family Payments (April 2023 - July 2023)

This report presents the results from the Social Security Scotland Five Family Payment Client Survey.

Publications

26 September 2023

Client Survey: Disability Payments (January 2023 - March 2023)

This report presents the results from the Social Security Scotland Disability Payments Client Survey. Fieldwork ran from 26 April to 26 May 2023.

Publications

13 February 2024

Client Survey: Disability Payments (April 2023 - August 2023)

This report presents the results from the Social Security Scotland Disability Payments Client Survey. Fieldwork ran from 10 October to 6 November 2023

Publications

13 June 2023

Client Survey: Disability Payments

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest summary publication includes responses from clients who had received a decision on an application for Adult or Child Disability Payment between September and December 2022, or completed a Case Transfer to Adult or Child Disability Payment during the same period. The results, including insight into clients' experiences of providing Supporting Information and consultations, are being used to measure how Social Security Scotland is performing and where it can improve.

Publications

8 March 2023

Client Survey: Child Disability Payment

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received.

Publications

7 November 2022

Client Survey 2021-2022

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service they received. The latest publication includes responses from clients who interacted with Social Security Scotland between April 2021 and March 2022. The results are being used to measure how Social Security Scotland is performing and where it can improve. A summary version of the report is also available.

Publications

3 November 2021

Client Survey 2018-2021 Summary Report

This is a summary of the Client Survey 2018-2021 report.

Publications

3 November 2021

Client Survey 2018-2021

Social Security Scotland's Client Survey offers our clients the chance to tell us about their views and experiences of the service.

Publications

8 January 2024

Client Panels Newsletter: Issue 7

In this seventh edition of our newsletter, we are sharing updates about recently published reports and other completed projects. It also provides information about ongoing and upcoming opportunities to get involved in our research. Thank you to all of our members who have recently joined or extended their membership, we now have over 8,000 members. And thank you to everyone who has taken part in our research projects.

Publications

16 June 2023

Client Panels Newsletter: Issue 6

In this sixth edition of our newsletter, we are sharing project updates, our accessibility offers and news about some research coming up in 2023. Thank you to all of our members who have recently joined, we now have over 5,000 members for the first time. And thank you to everyone who has taken part in our research projects.

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