Publications

This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018, until 30 September 2023. The benefits included within the time period covered by the report are: Carer’s Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Child Winter Heating Payment, Scottish Child Payment, Child Disability Payment, Adult Disability Payment and Winter Heating Payment.

This publication provides information on recipients of Adult Disability Payment. This publication covers payments issued to 31 October 2023.

High level information on Funeral Support Payments, including statistics on the number of applications received, processed and authorised, as well as the value of payments made up to 30 September 2023.

This release provides management information on applications and payments for Carer Support Payment, covering from Monday 20 November to Sunday 17 December 2023.

Our key objective is to pay the right people the right money at the right time. Careful consideration has been given to minimising the risk of error occurring, and to identify and quickly resolve where error does occur.

The purpose of this Counter Fraud Strategy is to explain how we intend to mitigate the threat of fraud against our organisation.

This Official Statistics publication presents quarterly data on the Social Security Scotland’s workforce. The statistics show: • numbers of directly employed staff by category • numbers of non-directly employed workers by category • staff sickness absence • staff diversity information • location information Quarterly updates to the tables in the publication are released in March, June, September, and December. The latest period is to the end of September 2023, published in December 2023.