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Timescale for handling Adult Disability Payment applications: FOI release

Information request and response under the Freedom of Information (Scotland) Act 2002

FOI Reference: FOI/202300382737
Date received: 4 October 2023
Date responded: 1 November 2023


Thank you for your request dated 4 October 2023 under the Freedom of Information (Scotland) Act 2002 (FOISA).

Your request

Policies and procedures regarding timescales of adult disability payments being looked at.

Response to your request

Our commitment in Our Charter is to handle clients’ applications and enquiries as quickly as we can. A link to Our Charter is below:

For applications where Special Rules for Terminal Illness apply, these are processed in a different way and we aim to deal with these within 7 working days.

About FOI

Social Security Scotland is committed to publishing responses to requests. The Scottish Government also publishes responses to requests. You can view the responses at

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