The publication pdf document was revised on 26 June 2024 to correct a minor issue on page 20 of the background note. All statistics relating to feedback received by Social Security Scotland remain unchanged.
This report covers feedback (complaints, compliments, and suggestions) received by Social Security Scotland since it was introduced on 4 September 2018, until 31 March 2024.
The benefits included within the time period covered by the report are: Carer’s Allowance Supplement, Best Start Grant and Best Start Foods, Funeral Support Payment, Young Carer Grant, Job Start Payment, Child Winter Heating Payment, Scottish Child Payment, Child Disability Payment, Adult Disability Payment, Winter Heating Payment and Carer Support Payment.