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Social research

We conduct research with Social Security Scotland clients, staff and partner organisations. We do this to find what people’s experience of Social Security Scotland has been like. The research informs decisions about Social Security Scotland’s systems, processes and policies.

  1. Client satisfaction survey

    We conduct a survey of all clients who have received one or more payments.

  2. Client panels

    The Client Panels are made up of clients who have agreed to take part in research with us.

  3. Client panels newsletters

    The Client Panels Newsletter provides updates about our research publications and ongoing projects.

  4. Insights

    When people complete application forms or call our helpline, we ask some questions about their experience.

  5. Charter measurement

    We fill out the Charter Measurement Framework each year.

  6. Other research

    We also sometimes conduct research with staff, partner organisations and clients who aren’t in the Client Panels.

Contact

Email researchrequests@socialsecurity.gov.scot for further information on Social Security Scotland research.

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