Client feedback surveys - Social Security Scotland

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When people complete application forms or use our helpline or webchat, we ask some questions about their experience.

Insights Research Findings – April 2022 to March 2023

For previous years' Insights publications see:

Data on telephone and webchat interactions is now published separately as management information. Feedback from equalities monitoring forms is now included in the annual client satisfaction survey report.

Research into specific services

We routinely survey clients about their experiences of specific parts of our service:

Thanks for your feedback