Rejecting an application

An application may be rejected before a determination is made if the individual has either:

• not made an application in the form that is set out by Social Security Scotland, or
• not provided the appropriate supporting information

Rejecting an application is not the same as a determination that an individual is not entitled to assistance. An application is rejected before the eligibility criteria have been considered. (SS Act 2018 s.38(1))

If an application is rejected, the case manager must:

• inform the individual of the decision to reject their application. This is different from a determination.
• explain why that decision was made state the individual’s right to appeal the rejection decision to the First-Tier Tribunal (SS Act 2018 s.61(1)(a))