Case discussions

Introduction

This chapter relates to how we make determinations of entitlement for Adult Disability Payment (ADP).

The guidance in the following paragraphs sets out the general principles which you should follow when requesting a case discussion.

A case discussion is the process by which you request a formal piece of advice from a specialist advisor to help you make a determination.

A specialist advisor could be:

• a practitioner within Social Security Scotland

or

• an individual from the Decision Support Team.

Case discussions may be required for:

• processing an application
• Award reviews
• Re-determination reviews

A case discussion can be utilised at any point you consider it necessary and not only as a last resort.

If you are still unable to make a determination after a case discussion, you may invite the individual to participate in a consultation, where there is no other way of gathering the information required to make a determination.