Case discussions

Introduction

This chapter relates to how Social Security Scotland make decisions on entitlement for Adult Disability Payment (ADP).

The guidance in the following paragraphs sets out the general principles which case managers should follow when requesting a case discussion.

A case discussion is the process by which a case manager requests a formal piece of advice from a specialist advisor to help them make a determination.

A specialist advisor could be:

• a Social Security Scotland practitioner
• someone from the Decision Support Team.

A case discussion may be required as part of processing an application, as part of a review or as part of the re-determination process.

A case discussion can be utilised at any point the case manager considers it necessary and not as a last resort.

If the case manager/ client experience officer is still unable to make a determination after a case discussion, they may invite the individual to participate in a consultation, where there is no other way of gathering the information required to make a determination.