After a case discussion

If you have been unable to make a determination after a case discussion, you can:

• Ask the specialist advisor follow up questions to assist with making a determination. Additional questions and advice should be captured on the individual’s record in the same way as advice received through a case discussion.
• take steps to clarify information from an Adult Disability Payment application with the individual if required.

Where necessary, you can assist the individual to gather supporting information or gather it on their behalf.

You should consider whether follow up questions with the individual might provide enough additional information to make a determination. This should be in line with the individual’s communication preferences.

You may request a client consultation following a case discussion only if that is the only way to obtain the information needed to make a determination.

A practitioner may advise of the need for a client consultation following a case discussion in order to gain a better understanding of the impact of a health condition and/ or disability on the individual.