After a case discussion

Following a case discussion, the case manager can:

• Ask follow up questions to help them make a determination or take steps to gather further supporting information. This might be necessary in cases where new supporting information is provided. 
• Additional advice should be captured in the same way as advice received through a case discussion [LINK TO OPERATIONAL GUIDANCE].
• They may continue to engage with the individual to establish whether any suggested information exists.
• Where necessary, they will assist the individual to gather that information or gather it on their behalf. [LINK TO GATHERING SUPPORTING INFORMATION] 

The case manager may request a client consultation following a case discussion only if that is the only way to obtain the information needed to make a determination. [Link to Consultations chapter]

A practitioner may advise of the need for a client consultation following a case discussion in order to gain a better understanding of the impact of a health condition and/ or disability on the individual. [Link to Consultations chapter]