During a case discussion

During a case discussion, a practioner may be able to provide additional information and facilitate further questions that a case manager may have about an application to help them make a determination.

Practitioners will be able to suggest sources of information that are likely to exist which may support an individual’s application. A case manager will be able to ask additional clarifying questions throughout a case discussion. Operational Guidance sets out how this is done [LINK TO OPERATIONAL GUIDANCE].