The views of the individual

Case managers should have regard to the views of the individual (as far as they can be established from the application form or any supporting information) in deciding whether or not to make an indefinite award. This is particularly important if the individual makes it clear that they do not want an indefinite award. Some individuals may feel that, by being given an indefinite award, Social Security Scotland has given up hope that they will get better in the future. Others may prefer regular reviews for peace of mind as an indefinite award would put the responsibility to notice, and report, any changes solely on them which can cause increased stress and anxiety.

Case managers do not need to contact the individual if the information cannot be identified from the application (as the question is not specifically asked). Whilst the views of the individual are a consideration, the final decision rests with the case manager.

If the individual does express a view on not making an indefinite award, the case manager should still consider whether reviewing an individual in these circumstances will be in the individual’s best interests. This is particularly important if the individual’s overall condition is highly unlikely to ever improve.