When to find a new client representative or arrange for the individual to act for themselves

The client advisor must not accept a request to cancel entitlement from a client representative if Local Delivery have decided they are no longer a suitable person to act for the individual. 

The client advisor must consider suspending payments until a new arrangement is in place. This is because the client representative with whom arrangements have been made to receive the payments is unable to continue to receive the payments. Suspension will not be necessary if the client advisor can find someone suitable to make the payments to (Scottish Adult DLA Regs, Reg 28 (1) and (2)) during the short period while Social Security Scotland establishes either:

• a new client representative
• that the individual can act for themselves